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BPS, CX And NPS

BPS, CX and NPS

No, these are not ingredients for alphabet soup!

Business Protection Specialists, Inc. (BPS) is committed to exceeding client expectations on every project. Customer Experience, abbreviated as CX, is the study of how a company connects with its customers. NPS stands for Net Promoter Score, a metric for customer satisfaction and loyalty.* Since it was developed nearly 20 years ago, NPS has been widely used by Fortune 500 companies and many other organizations to measure their customers’ satisfaction.

We are pleased to report, that after implementing a comprehensive NPS evaluation, our score is an exceptional 96%! Simply put, this means that nearly all of our clients are “Promoters”, i.e., would highly recommend BPS to a friend or colleague.

While this result is outstanding, it is hardly surprising because the vast majority of our projects come from existing clients or recommendations from existing clients.

Here’s what they have to say in their own words:

“Your Team did a great job in helping us identify potential gaps in our security programs…”

“Knowledgeable. Flexible. Begins with the end in mind. Navigates the path to reach the goals. Does more than you ask.”

“Absolutely a 10! I think you and your team are very knowledgeable and proactive.”

“BPS is extremely well versed in the security world…I look forward to our continued working relationship.”

“BPS is comprised of an extremely knowledgeable team of subject matter experts from each discipline of security….The BPS Team is not only extremely knowledgeable but also a pleasure to work with and willingly share their knowledge with others-they are truly dedicated to making client sites as safe as possible.”

“The high level of satisfaction is based on an almost 10-year record of service which has done nothing but enhance our (security) program…the strategic and technical assistance you have provided has been invaluable.”

BPS is grateful for and humbled by this extraordinarily positive customer feedback. We look forward to continuing to share with our clients our passion for security and protecting people, and will continue to measure (and improve when possible) our customers’ experiences.

 

* NPS is a registered trademark of Fred Reichheld, Bain & Company, and Satmetrix.

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