BPS Customer Satisfaction
A 96% Net Promoter Score and What It Means
BPS Customer Satisfaction: A 96% Net Promoter Score and What It Means
Business Protection Specialists, Inc. (BPS) has earned a 96% Net Promoter Score (NPS), a result that reflects our commitment to exceeding client expectations on every project. Simply put, this means that nearly all of our clients are “Promoters” who would highly recommend BPS to a friend or colleague.
What Is Customer Experience (CX) and Net Promoter Score (NPS)?
Customer Experience, abbreviated as CX, is the study of how a company connects with its customers. Net Promoter Score (NPS) is a metric for customer satisfaction and loyalty.* Since it was developed nearly 20 years ago, NPS has been widely used by Fortune 500 companies and many other organizations to measure their customers’ satisfaction.
BPS Achieves a 96% Net Promoter Score
We are pleased to report that, after implementing a comprehensive NPS evaluation, our score is an exceptional 96%. A score this high places BPS among the organizations whose clients are overwhelmingly willing to recommend their services.
Why Our NPS Is So High: Repeat Clients and Referrals
Our score is high because the vast majority of our projects come from existing clients or recommendations from existing clients. That pattern of repeat business and referrals is itself a measure of trust earned over time.
What BPS Clients Say in Their Own Words
The numbers tell one story, but our clients tell it best themselves. Here is a selection of their feedback:
“Your Team did a great job in helping us identify potential gaps in our security programs…”
“Knowledgeable. Flexible. Begins with the end in mind. Navigates the path to reach the goals. Does more than you ask.”
“Absolutely a 10! I think you and your team are very knowledgeable and proactive.”
“BPS is extremely well versed in the security world…I look forward to our continued working relationship.”
“BPS is comprised of an extremely knowledgeable team of subject matter experts from each discipline of security….The BPS Team is not only extremely knowledgeable but also a pleasure to work with and willingly share their knowledge with others—they are truly dedicated to making client sites as safe as possible.”
“The high level of satisfaction is based on an almost 10-year record of service which has done nothing but enhance our (security) program…the strategic and technical assistance you have provided has been invaluable.”
Talk to a physical security expert
Our Ongoing Commitment to Customer Experience
BPS is grateful for and humbled by this extraordinarily positive customer feedback. We will continue to share our passion for security and protecting people with our clients while measuring, and improving, our customers’ experiences.
* NPS is a registered trademark of Fred Reichheld, Bain & Company, and Satmetrix.
Frank Pisciotta has spent 36 years in physical security consulting and crime prevention. As President and CEO of Business Protection Specialists, he has led more than 5,000 threat assessment, risk analysis, and security design projects worldwide. Frank is a Certified Security Consultant (CSC) and achieved the Certified Protection Professional (CPP) designation in 1994.
